Privacy Policy

Your mental health journey is deeply personal. At Amygdala, we take our responsibility to protect your privacy and personal data with the utmost seriousness. This policy explains how we collect, process, and safeguard your details in professional confidence.

1. Our Commitment to You

Amygdala Mind Matters, operated by Counselling Psychologist R. Viswanathan in Chennai, is dedicated to maintaining the confidentiality of everyone who reaches out to us. We understand that details regarding your mental health, struggles, and contact details are sensitive. We operate under strict professional ethics guidelines to ensure your data is secure and never sold or traded to third parties.

2. What Information We Collect

We collect only the minimum necessary information to provide secure and coordinated counselling consultations. This data falls into two main categories:

2.1 Information You Provide Directly

• Personal Details: Your name, preferred pronouns, email address, and WhatsApp phone number.
• Booking Preferences: Preferred slot date and time, session format (online video or in-person clinic visit), and session duration.
• Intake Context: Voluntary notes describing current stressors, goals, or reasons for seeking counselling, which help prepare the clinician.
• Payment Records: Transaction confirmations for session fees. We do not store card or banking details directly; all payments are processed through secure gateways.

2.2 Information Collected Automatically

When you browse our website, we automatically collect basic analytics data to maintain platform health and security:

• Approximate location (city level) and IP address.
• Device model, browser software, and operating system.
• Interaction history (pages viewed, click patterns, and time spent on the site).

3. How We Use Your Information

Your information is used exclusively to facilitate your counselling journey. Specifically, we process your data to:

• Verify and confirm slot bookings.
• Send reminders, links, or schedule updates via WhatsApp and email.
• Provide clinical intake context to counsellor R. Viswanathan ahead of sessions.
• Record payments, process refunds, and maintain professional invoices.
• Analyse aggregated website traffic patterns to optimize layout performance.

4. Confidentiality & Clinical Ethics

All consultations, notes, and records are held in strict professional confidence under the ethical guidelines of the counselling profession in India.

However, there are rare ethical and legal boundaries where confidentiality must be broken. These circumstances are strictly limited to:

• When there is an imminent and serious risk of self-harm or harm to another individual.
• When legally compelled by a court of law or official government order.
• In cases of suspected neglect or abuse of minors, the elderly, or vulnerable individuals.

5. Cookies & Site Settings

We use functional cookies to help coordinate booking workflows. You can disable cookies in your browser settings, though doing so might disrupt session reservation processes.

6. Data Security & Rights

We employ industry-standard HTTPS encryption for data transmission and password-protected clinical dashboards to safeguard all records.

You have the right to request a copy of the personal contact details we store about you, correct inaccuracies, or request complete deletion of your records (subject to legal retention periods for invoicing).

7. Contact Us

For any privacy inquiries or to exercise your data rights, please email us directly at privacy@amygdalacounselling.in.